At Basarimobilya, your comfort and satisfaction are the core of everything we do.

We take great pride in the high-quality fabrics, trendy designs, and exquisite craftsmanship of our men's and women's apparel collection, and we want every customer to be delighted with their purchase.

However, we understand that sometimes products may not fully meet your expectations. Whether you've changed your mind, the size doesn't fit, or the style doesn't match your wardrobe needs, we are committed to serving you wholeheartedly.

Our return policy is designed to make the return process as simple, fair, and hassle-free as possible.

1. Return Eligibility
To ensure that every returned product can be resold in perfect condition, all returned items must meet the following criteria:

Unused Condition: Apparel must be unworn, unwashed, and unaltered, with no stains, wear and tear, odors, or missing accessories. For hygiene and quality reasons, we cannot accept items with any signs of use.

Original Packaging: Items must be returned in their original packaging, including all tags, care labels, plastic bags, or protective accessories. Please ensure the packaging is intact to protect the product during return shipping.

Return Period: Returns must be initiated within 30 days from the date of purchase. Unfortunately, we cannot process returns or exchanges after this period.

Proof of Purchase: You will need to provide a valid receipt, order confirmation email, or purchase invoice to complete the return process. This helps us verify your order quickly and accurately.

2. Exchange Policy
If you wish to exchange for a different size, color, or style, you may do so under the above return conditions (unused, original packaging, and within 30 days of purchase):

After receiving and inspecting your returned item, we will process the exchange and ship the replacement product as soon as possible.

If the price of the new item is higher than the original, you will need to pay the difference. If the price is lower, the difference will be refunded to your original payment account.

3. Return and Refund Process
We strive to provide a smooth and transparent return experience. Please follow these steps to initiate a return:

Contact Customer Service
📧 Email: basarimobilyaofficial@hotmail.com

Obtain Return Authorization & Instructions
Once your return request is approved, you will receive a Return Authorization Number along with instructions on how to package and ship the item back.

Do not send back any items without prior authorization, as we may not be able to accept or process the return/refund.

Package and Ship Your Item
Carefully repackage the item in its original packaging, including all accessories, tags, and relevant documents.
Ship the item to the return address provided by our team. We recommend using a trackable shipping service to ensure your return arrives safely.

Inspection and Refund
After receiving your returned item, our quality control team will inspect it to confirm it meets the return eligibility criteria.
If approved, your refund will be credited back to your original payment account within 5-10 business days.

If your return does not meet the eligibility criteria, our team will contact you to discuss alternative solutions.

Note: Unless the return is due to our error (e.g., receiving the wrong item or a defective product), the original shipping fee (if applicable) is non-refundable.

4. Non-Returnable Items
For hygiene and product characteristic reasons, the following items cannot be returned or exchanged once opened or used:

Opened intimate apparel (e.g., underwear, socks, camisoles, etc.)

Altered or modified clothing

Customized or personalized men's and women's apparel items

Please carefully check the size, color, and style information before confirming your purchase to ensure it meets your needs and preferences.

5. Need Help?
Our customer service team is always ready to answer any questions you may have about returns, exchanges, or apparel care. Please contact us via:
📧 Email: basarimobilyaofficial@hotmail.com

Clear communication builds trust. Whether you need assistance with the return process or guidance on selecting your next outfit, we are here to support you every step of the way.

6. Our Commitment to You
At Basarimobilya, every decision we make—from the design and development of our men's and women's apparel to after-sales service—is guided by the principles of care, respect, and integrity. We understand that returning items can be inconvenient, so we strive to make the process as smooth and transparent as possible.

Your comfortable experience doesn't end with the purchase; it runs through every interaction you have with us. Thank you for choosing Basarimobilya and trusting us to be your reliable partner for everyday styling.

Basarimobilya—The Perfect Blend of Comfort and